How it works
How do I download the app?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How do I find a Gowtu near me?
Open the app and find a Gowtu near you.
Do I need a special license to ride Gowtu?
You can use our Gowtu when you have a driving licence* (AM and/or B).
*European driving licences from the European Union (EU), and/or the European Economic Area (EEA) and Switzerland are accepted as “valid driving licences”.
How do I unlock Gowtu?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Safety
What are the laws & regulations?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How many people are allowed in one vehicle at the same time?
The maximum capacity for Gowtu is two people.
Parking a gowtu
Can I park my Gowtu everywhere?
You can park your Gowtu everywhere within the service area where it is legal to do so and as long as it is in a parking space. You can also park outside the service area by using the parking mode. It is not allowed to park Gowtu in a parking garage. Please pay attention that when you park Gowtu incorrectly, the parking fine is for the customer’s own account.
Do I have to return Gowtu to the location I departed from?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Do I need to lock my gowtu?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
What is the service area?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
My gowtu account
Is it possible to use gowtu for business purposes?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How can I change my personal data and payment details?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How can I cancel my gowtu account?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
My account is blocked, what to do?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
I completed all the steps, how to activate my account?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How long will it take before my account is deleted?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
I cannot login on the app, what to do?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
I get the notification ‘Error – Your session has expired. Please log in again’
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How do I create a safe password?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Where can I find my invoices?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Can someone else use my account to rent a gowtu ?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Pricing
How much does it cost to use a gowtu ?
Pay per minute with Gowtu
- €0,35 per minute for driving
- € 0,15 per minute for pausing your ride
- € 0,15 per minute for reserving
Are there additional charges?
If one complies with the terms and conditions and regulations of the government and/or other law enforcement agencies there are no additional charges. However, additional fees may be charged by Gowtu in certain cases, in addition to any other fees arising from legal obligations.
What happens when I get a traffic fine during a ride?
You as an driver are responsible and liable for all fines, fees, penalties, costs and charges imposed by the government and/or other law enforcement agencies, including but not limited to parking fines or fines for violation of traffic regulations
How do I pay?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Is it possible to get free driving minutes?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How much does it cost to register?
There are no registration cost.
When does gowtu charge the invoices?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Learn to drive with Gowtu.
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
I have never ridden an electric , is it safe to ride one without experience?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How do I charge the battery of the?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Can I use gowtu when it rains or snows?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Other questions
Where should I ride with a Gowtu (on the road/on the biking lane)?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
What are the parking- and entry bans for gowtu in Amsterdam?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Do I have to be a resident where I rent a Gowtu?
You must be a resident of the Netherlands. However, it is possible to use Gowtu services as a foreign tourist. You must have a credit card or SEPA bank account and a driving licence* (AM and/or B).
*European driving licences from the European Union (EU), and/or the European Economic Area (EEA) and Switzerland are accepted as “valid driving licences”.
How do I contact gowtu?
There are multiple ways to get in touch with Gowtu. You can:
• Email us at support@gowtu.eu
• Call the helpdesk at +31 (0)85 080 5566. We are available 24/7
• Message us on Whatsapp
Where can I find more information about the traffic rules?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How can I make a nuisance complaint?
We are sorry to hear that you experienced nuisance from a Gowtu or user. We therefore kindly ask you to fill in this complaint form. Your information will help us to prevent nuisance from happening again in the future.
Can I charge my smartphone during my ride?
Yes, there is an USB port available in Gowtu. Please note that Gowtu does not provide a charging cable, so please bring your own cable to charge your phone!
Benefit packages
If I buy a benefit package and I decide to do not use all the minutes purchased, can I ask for a refund?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Where can I buy the benefit packages?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
Are the parking minutes also cheaper?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
How long can I use the benefit packages for?
To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.
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