Frequently Asked Questions

FAQ

How it works

How do I download the app?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I find a gowtu near me?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Do I need a special license to ride gowtu?

You can use our Gowtu when you have a driver’s license for a car (B) or a motorbike (A) license.

How do i unlock gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Safety

What are the laws & regulations?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How many people are allowed in one vehicle at the same time?

The maximum capacity for Gowtu is two people.

Parking a gowtu

Can I park my gowtu everywhere?

You can park your Gowtu everywhere within the service area where it is legal to do so and as long as it is in a parking space. You can also park outside the service area by using the parking mode. It is not allowed to park Gowtu in a parking garage. Please pay attention that when you park Gowtu incorrectly, the parking fine is for the customer’s own account.

Do I have to return gowtu to the location I departed from?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Do I need to lock my gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What is the service area?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Where do I find a gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

My gowtu account

Is it possible to use gowtu for business purposes?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How can I change my personal data and payment details?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How can I cancel my gowtu account?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

My account is blocked, what to do?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

I completed all the steps, how to activate my account?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How long will it take before my account is deleted?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

I cannot login on the app, what to do?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

I get the notification ‘Error – Your session has expired. Please log in again’

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I create a safe password?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Where can I find my invoices?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Can someone else use my account to rent a gowtu ?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Pricing

How much does it cost to use a gowtu ?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Will the minute rate change after I start a trip?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Are there additional charges?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What happens when I get a traffic fine during a ride?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I pay?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Is it possible to get free driving minutes?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How much does it cost to register?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

When does gowtu charge the invoices?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Learn to drive with gowtu

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

I have never ridden an electric , is it safe to ride one without experience?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I charge the battery of the?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Can I use gowtu when it rains or snows?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Other questions

What are the parking- and entry bans for gowtu in Amsterdam?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I contact gowtu?

There are multiple ways to get in touch with Gowtu. You can:

• Email us at support@gowtu.eu
• Call the helpdesk at +31 (0)20 244 5303. We are available 24/7
• Message us on Whatsapp

Where can I find more information about the traffic rules?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How can I make a nuisance complaint?

We are sorry to hear that you experienced nuisance from a Gowtu or user. We therefore kindly ask you to fill in this complaint form. Your information will help us to prevent nuisance from happening again in the future.

Where can I find the Terms and Conditions & Privacy Policy?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

As a foreign tourist, is it possible for me to rent a gowtu ?

It is not yet possible to rent a Gowtu as a foreign tourist!

Can I reserve multiple s at once?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

When will gowtu come to my city?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Can I combine gowtu with Park + Ride (P+R)?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

I'm only here for the weekend, can I use gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Can I charge my smartphone during my ride?

Yes, there is an USB port available in Gowtu. Please note that Gowtu does not provide a charging cable, so please bring your own cable to charge your phone!

Benefit packages

If I buy a benefit package and I decide to do not use all the minutes purchased, can I ask for a refund?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Where can I buy the benefit packages?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Are the parking minutes also cheaper?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Are the benefit packages available in all cities?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How long can I use the benefit packages for?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What do I need?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Do I have to be a resident where I rent a gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Do I need a driver's license?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Do I need to have insurance to drive a gowtu ?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What kind of smartphone do I need to use gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What do I need to know in order to start?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

with the number stated in the app?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I end my trip / lock the gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Where should I ride with a gowtu (on the road/on the biking lane)?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What is the parking mode?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I start a gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

What are the opening hours of gowtu? Can I rent 24/7?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How far can I ride a gowtu ?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I create a gowtu account?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How do I disengage the 's stand?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How often can I reserve a gowtu?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

Can I ride outside the service area?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

How does the app work?

To download the Gowtu app, simply click the button below and you’ll be automatically redirected to the appropriate download page for your mobile device. You can also search “Gowtu” in the App Store and the Google Play stores.

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